Frequently asked questions

About the shop

Handcraeft is a small, run-from-home business. At the moment, the shop is online-only. We have a new studio in the works, so stay tuned! You are always welcome to visit us virtually, in the webshop and on social media.

Handcraeft is a family-run business, based in the northern country of The Netherlands. Founded and operated by Jennifer Jansen, she gets help with all manner of errands, projects and tasks from her husband and daughter. Learn more here.

About my order

Orders are generally shipped within 1-2 days from the time your order is made. Orders made on Friday afternoons and over the weekend are shipped on Monday. Of course, there are always times when orders can go out the same day or ship a day later than usual, so these are general guidelines! You will receive a confirmation email when your order is shipped.

It depends on where you live. Handcraeft is based in The Netherlands, on the European continent. Packages to destinations within The Netherlands generally take 1-2 days, 1-2 weeks to European countries, and 1-4 weeks to the rest of the world. I’ve recently switched to tracked shipping via Deutsche Post, so you can follow the progress of your package online. But honestly, during the COVID crisis, we all have to be a little bit flexible. I was shocked by some orders arriving in less than two weeks during the peak of the crisis, but I also saw tons of orders taking 3+ months between the months of April-July last year. If you need more speedy delivery, definitely choose a shipping method with tracking. All packages within The Netherlands include tracking automatically. If you need your package really fast, send me an email: and I’ll see what’s possible to arrange for you.

You are always welcome to get in touch via email! Please send me (Jennifer) a message to:, and I will do my best to get back to you as quickly as I can.

Please see the return policy here for all the details.

Yes! You can purchase e-gift cards here for store credit in the webshop (online only). 

Is your item a gift? Just let me know if the notes when you check out and I’ll wrap it up nicely.

Indigo dyed cotton with sashiko stitching