Frequently asked questions
About the shop
Handcraeft is a small, run-from-home business. At the moment, the shop is online-only. We have a new studio in the works, so stay tuned! You are always welcome to visit us virtually, in the webshop and on social media.
Handcraeft is a family-run business, based in the northern country of The Netherlands. Founded and operated by Jennifer Jansen, she gets help with all manner of errands, projects and tasks from her husband and daughter. Learn more here.
About my order
It depends on where you live. Handcraeft is based in The Netherlands, on the European continent. Packages to destinations within The Netherlands generally take 1-2 days, 1-2 weeks to European countries, and 1-4 weeks to the rest of the world. I’ve recently switched to tracked shipping via Deutsche Post, so you can follow the progress of your package online. But honestly, during the COVID crisis, we all have to be a little bit flexible. I was shocked by some orders arriving in less than two weeks during the peak of the crisis, but I also saw tons of orders taking 3+ months between the months of April-July last year. If you need more speedy delivery, definitely choose a shipping method with tracking. All packages within The Netherlands include tracking automatically. If you need your package really fast, send me an email: hello@handcraeft.com and I’ll see what’s possible to arrange for you.
Please see the return policy here for all the details.
Yes! You can purchase e-gift cards here for store credit in the webshop (online only).
Is your item a gift? Just let me know if the notes when you check out and I’ll wrap it up nicely.
